At Martiy.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward Refund and Returns Policy to ensure a smooth and hassle-free experience.
Returns and Refunds Policy
Customized & personalized products are non-returnable.
You can return within 48 hours of the product being delivered.
Returns are accepted only for items that are damaged, defective, or substantially different from the ones shown online.
Please ensure that products are in their original condition, with all labels and tags intact.
When can I expect to receive my refund?
After the product has been collected, it typically takes 5-7 business days for the product to reach our warehouse. Subsequently, the item undergoes a Quality Check to verify its original condition, including all labels and tags intact. Once this assessment is finalized, the refund process will be initiated within 48 hours, and the funds will be credited back to your account.
How do I return the product?
Feel free to contact us via WhatsApp at +91 9904235153 or send an email to email@example.com.
Shipping Coverage and Return Charges
Shipping and return charges are free for orders within India.
Note: This Refund and Returns Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.
If you have any questions or need assistance with a refund or return, please don’t hesitate to contact our customer support team at [firstname.lastname@example.org]. We are here to help you – email@example.com